Students seeking to file a complaint related to online course or online program delivery should report the complaint, in writing, to the faculty member (responsible for oversight of the course) or department chair (responsible for oversight of the program). In both instances, a written response will be provided to the student within ten (10) calendar days of receipt of the appeal with a copy to the appropriate academic dean.
Students who cannot reach satisfactory resolution through the aforementioned actions may submit their written appeal to the academic dean within fourteen (14) calendar days of receipt of the faculty member’s or department chair’s response.
Students who feel that a satisfactory resolution has not been reached after appeal to the academic dean may forward their written appeal to the vice president for academic affairs within seven (7) calendar days of receipt of the academic dean’s response. The vice president for academic affairs will have the chairperson of the Academic Policies Committee convene a three (3) member review panel to make recommendations to the vice president for academic affairs. The decision of the vice president for academic affairs shall be final and not subject to further appeal. Notice will be sent to the student and the appropriate faculty member in writing.
Students who feel that a satisfactory resolution has not been reached after completing the institution’s internal complaint process as described above may submit their complaint to the SUNY System Administration. If still dissatisfied, they may send the complaint to the New York State Education Department.
Filing a complaint with SUNY System Administration
Filing a Complaint with the New York State Education Department About a College or University