- What is the CobyCard?
- How do I get my CobyCard?
- What if I lose my CobyCard?
- What is my Student ID Number?
- What is the difference between my Meal Plan, CobyFlexPoints, Downtown Dollars and CobyCash?
- How do my prepaid accounts work?
- When is value added to my prepaid accounts available?
- Where can I use my prepaid accounts?
- How do I make a purchase with my prepaid accounts?
- What happens if I swipe my card at a self-service location and the machine does not work?
- How do I recommend additional accepting locations for Downtown Dollars?
- What if I forget my user name or password?
- Is the CobyCard Account Management Center a secure site?
- What are the CobyCard Terms and Conditions and How can I review them?
- What is the CobyCard & Downtown Dollars refund process?
Have another question? Email it to CobyCard@Cobleskill.edu.
The CobyCard is the official identification card of SUNY Cobleskill issued by SUNY Cobleskill Auxiliary Services to all members of the University community. It is required for identification and access to essential campus services. It also offers convenient prepaid accounts for making purchases on-campus and off-campus. All students, faculty, and staff at SUNY Cobleskill are required to have their CobyCard in their possession at all times while on campus.
CobyCards are issued by SUNY Cobleskill Auxiliary Services, in the CobyCard office located in Bouck Hall, next to The College Store. You will need to provide a government issued photo ID when picking up your CobyCard.
Immediately report a lost or stolen card by suspending it online by logging into your account or in-person at the Bouck Hall, next to The College Store. Suspending your card will protect any money in your accounts from being spent by anyone who finds it. To obtain a new card, go to the CobyCard office during regular office hours. Please note that a replacement card costs $25.
It is not your social security number, but a unique number issued by SUNY Cobleskill. Treat it as you would your social security number.
What’s the difference between my Meal Plan, Coby Flex Points, Downtown Dollars and CobyCash?
All residential students are required to have a meal plan. Select on-campus/residential meal plans include weekly Meal swipes, Coby Flex Points, and Downtown Dollars. Coby Flex Points are declining balance points which can be used in all campus dining locations for a-la-carte purchases and vending; Coby Flex Points are not refundable and do not rollover. Downtown Dollars is a prepaid debit account on your CobyCard that allows you to make purchases both on and off-campus. CobyCash is a prepaid debit account on your CobyCard that allows you to make purchases on-campus. Meals must be used each week and do not roll over. CobyCash and Downtown Dollars roll over each semester and year.
How do my prepaid accounts work?
CobyCash and Downtown Dollars are cashless, prepaid spending accounts on your CobyCard that are accepted on-campus and off-campus. Coby Flex Points can be used in place of a meal swipe for a-la-carte menus items. 1 point is equivalent to $1. You may add value to your accounts at any time. Every time you use your prepaid accounts, the amount of the transaction will be deducted from your account and you may not spend more value than you have. Unused balances in CobyCash or Downtown Dollar accounts will roll over from semester to semester and year to year as long as you are a member of the University community. Coby Flex Points do not roll over and are nonrefundable - they reset back to the purchased Meal Plan amount.
When is value added to my prepaid accounts available?
Funds transferred by debit/credit card are available instantly. Money included in select meal plans is available when meal plan is activated.
Where can I use my prepaid accounts?
Coby Flex Points can be used at all on-campus dining facilities, and vending machines. CobyCash can be used at all on-campus dining facilities, College Store and vending machines on campus. Downtown Dollars can be used at all of the on-campus locations listed above, and also at popular off-campus businesses. See a complete list of accepting locations*.
How do I make a purchase with my prepaid accounts?
Just present your CobyCard for payment to the attendant at the register. Indicate which prepaid account you would like to use. Coby Flex Points can’t be used to feed a friend. Your card will be swiped in a terminal and the transaction authorized. At self-service locations, simply insert your card in the terminal.
What happens if I swipe my card at a self-service location and the machine does not work?
If the vending machine does not work properly, report the incident immediately to CAS at 518-255-5233 or via email at bechtoda@Cobleskill.edu. Please include the location, date & time, and description of the issue of the transaction(s) in question.
How do I recommend additional accepting locations for Downtown Dollars?
Cardholder suggestions are welcome and encouraged. Recommendations can be sent via e-mail to our CobyCard Office. Please include the name of the location and why you would like to see them join the program.
What if I forget my username or password?
CobyLink is part of SUNY Cobleskill Single Sign-on (SSO). This means that it is the same information you would use to log into your school email, banner account and moodle account. If you have forgotten your username and password please proceed to Cobleskill.edu Students page and go to reset password.
Is the CobyCard Account Management Center a secure site?
Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.
What are the CobyCard Terms and Conditions and how can I review them?
The Terms and Conditions outline program policies and terms of use for the CobyCard and prepaid accounts. Open this PDF to review them online.
What is the CobyCard & Downtown Dollars refund process?
You may receive a refund of your CobyCash or Downtown Dollars accounts balance when you graduate, withdraw or leave SUNY Cobleskill. Refunds are processed after the Spring semester. Proof of withdrawal or dismissal is required. Refund requests must be submitted to the CobyCard Office through our online form.
Please see Section 19: Account Refunds in the Terms & Conditions for further details.
*subject to change